Unemployment Benefits

How to Apply for Unemployment Insurance Assistance

Click below for the official Massachusetts “Applying for Unemployment Benefits” webpage, with video instructions

The Massachusetts Unemployment Insurance (UI) Program provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own, and who are able to work, available for work, and looking for a job.

Unemployment Insurance (UI) claims can be filed online or over the phone.

Apply for Unemployment benefits online at:   The hours for online claims is 7 days a week, from 6am to 10pm.

Click here to log on to Massachusetts Unemployment Insurance (UI) Online.

To file an unemployment claim by phone you can call the Massachusetts Teleclaim Center at:

  • 877-626-6800: from area codes 413, 351, 508, 774, and 978
  • 617-626-6800: from area codes 617 and 781
  • You can schedule a callback online if you need to
  • For hearing impaired relay service, please call 711
  • Language Services are available through the TeleClaim Center upon request.

The TeleClaim Center is open Monday through Friday from 8:30 a.m. – 4:30 p.m.

Use these links to learn more about filing for Unemployment Insurance Benefits


Click here for a step by step process for making an online Unemployment application (PDF)

MassHire Franklin Hampshire Career Center Can Help with Claims Assistance

MassHire Franklin Hampshire Career Center is not the Department of Unemployment Assistance, but we can provide assistance with unemployment insurance (UI) claims.

We can:

  • Assist to file a new claim or reopen a benefits claim.
  • Explain how to navigate and use the UI Online website.
  • Provide printouts for program eligibility or forms from your UI Online account.
  • Help resolve UI Claims issues
  • Designated Unemployment Insurance (UI) computer station (temporarily closed during COVID Emergency)

MassHire Franklin Hampshire Career Center Unemployment Insurance claims assistance is provided over the telephone.  To speak with an Unemployment Assistance Counselor call the Greenfield Career Center at 413-774-4361 / 800-457-2603 (toll-free).

We understand that being unemployed can be a stressful time.  MassHire Franklin Hampshire Career Center offers many services and resources to help you land your next job or to start a new career – job search workshops, job fairs, skills training, job search/job placement assistance.

Check out all of our Job Seeker Career Services by clicking here.