COVID-19 Job Seeker Services

MassHire Franklin Hampshire Career Centers in Greenfield, Orange, and Northampton Forbes Library are temporarily closed to the public for in-person services in an effort to protect our customers and staff from potential exposure to Coronavirus (Covid-19).  Our staff continue to work, and we will make every effort to assist customers by phone, email, or web.  If you need assistance or need to reach a staff person, please call the Greenfield Career Center.  Our website will be updated daily as new information becomes available:

We are monitoring the coronavirus (COVID-19) situation closely and will resume normal operations once it is safe to do so.  Thank you for your patience.  Our priority is continuing to serve you as best we can during this temporary closure.

Unemployment Programs:

Information from the Massachusetts Department of Unemployment Assistance on updated Unemployment Insurance procedures related to Covid-19 including Unemployment eligibility, workers compensation, workplace closure, self-employment, Workshare program.

The new federal legislation CARES Act expands Unemployment Insurance to cover workers who are self-employed, independent contractors, seeking part-time work, insufficient work history, workers laid off from churches and religious institutions or others who may not be otherwise eligible for unemployment benefits.  U.S. Department of Labor (DOL) has not yet issued guidance to states on this expanded coverage and Massachusetts cannot update its Unemployment Insurance online questionnaire without that guidance.  Governor Baker has requested these groups to hold off on filing an unemployment claim until DOL guidance has been received and the MA online form is updated.  If you apply before the system is updated, your claim is likely to be rejected and it could take longer to correct the problem.  As soon as the system is updated, we will post that information here on our website.  Thank you for your patience.

Apply for Unemployment benefits online at:  (This is the quickest option at this time)  The hours for online claims is 7 days a week, from 6am to 10pm.

Click here for a step by step process for making an online Unemployment application (PDF)

Click here to participate in a Department of Unemployment Assistance Virtual Town Hall meeting to view a step by step process of achieving a successful unemployment claim along with questions and answers. 

Apply for Unemployment via TeleClaim Call Center phone 877-626-6800 Monday-Friday 8:30 am – 4:30pm.  Please note the Department of Unemployment Assistance is creating a virtual call center which is expected to be up and running soon – until then the Call Center is not available. 

If you are unable to apply for Unemployment Benefits online or by TeleClaim, please call the Greenfield Career Center at 413-774-4361 or 800-457-2603 and we will do our best to assist you in filing a claim over the phone.

Mandatory Career Center Seminars and RESEA appointments have been postponed and Unemployment benefits will not be impacted at least through April 10.  In the interim, a Career Center staff person may contact you to provide service over the telephone.

Coronavirus Tax Relief for taxpayers including extended tax filing deadlines, economic impact payments.


All in-person workshops are currently cancelled.  We are working to provide job search workshops via online webinars and will post information about that soon.  In the meantime, MassHire Lowell Career Center is offering similar workshops via webinar.  You will need your MassHire Franklin Hampshire Career Center membership number to register online.

GCFGlobal offers free online tutorials on a wide variety of work readiness, computer skills, Microsoft Office, Google Suite, reading, writing, math, personal finance/budgeting, career planning, job search, and more.

Career Counseling/Counselor Consults/In-Person Appointments:

Staff will be contacting customers with appointments to reschedule for phone appointments.  You may contact your counselor by calling the Career Center.  We are continuing to schedule Counselor Consults which will take place by phone.  Call the office to make an appointment.

Job Fairs/Employer Spotlights:

All job fairs and employer spotlights are cancelled for March and April.  Many employers are still hiring!  Our hot jobs list is updated daily on our website at:  The Hot Jobs List will be printed daily and available for pick up in the hall outside our Greenfield office at One Arch Place during regular business hours.

Restaurant Strong Fund
$1,000 grants to full-time restaurant workers in Massachusetts who are dependent on wages plus tips to cover basic living expenses and provide for their families.

Bartender’s Emergency Assistance Program:
USBG National Charity Foundation, an organization of beverage, hospitality, and nonprofit professionals – COVID-19 Relief Campaign (membership in USBG is not required to apply). Emergency grants for bartenders or servers engaged in the service or preparation of alcoholic beverages.